Frequently Asked Questions

It’s simple. Explore our catalog here. After finding what interests you, follow the prompts to register. Once you’ve completed the checkout process, you’ll be able to start right away!

ASU Professional Educator Learning Hub (PELH) is a new product that requires a new sign-up. Complete the form on this page and use the same email you use in Canvas. This will ensure your existing Canvas account merges with your new ASU PELH account.

Educators who complete a credit-eligible specialization can apply to the ASU MA in Education program and receive academic credit. At present, only one eligible 9-credit specialization block can be brought into the ASU MA in Education. Educators pay an additional $50 per 1-cr for transcription (totaling $450 for the 9-credit specialization) to have the credit transcripted after starting the ASU MA in Education. Admissions fees and tuition to complete the master's degree will apply. Pre-admission credits must have been taken within 3 years of admission to the ASU degree to be accepted. The complete pre-admission credit policy is detailed in the Graduate College Policy Manual.

ASU is regionally accredited by the Higher Learning Commission. Arizona State University affirms that, once a CEU certificate is issued, the content and details of the certificate will remain unchanged. Learners will not receive a transcript or academic credit. CEUs are sometimes a part of the criteria used for promotion, license renewal, salary advancement, and/or renewing credentials. It is the responsibility of the learner to independently verify whether the CEU issued by Arizona State University will be accepted by their respective school, association, or board. Arizona State University does not guarantee acceptance by external organizations, and learners are encouraged to confirm the suitability of the CEU for their specific professional or academic purposes. Allow 45 days for review and processing.

ASU PELH programs are open to anyone who wants to register. If you’re looking to gain new skills for your current job, want to obtain new skills to work towards a promotion, or even want to change jobs completely, there are courses for you. To be successful in our programs, we recommend English language fluency and computer literacy.

The Professional Educator Learning Hub is for all those in the field of education, and those who support educators. From community members, to teachers, to superintendents, the PELH has something to offer everyone. Don’t consider yourself an educator? We use the term educator broadly, to include those making a lasting impact beyond the traditional K-12 classroom.

Content is created by ASU faculty, in collaboration with reputable partner organizations, and/or with nationally recognized subject matter experts. No matter who created the course, the content is data-driven and competency-based for a high impact learning experience.

This is a list of basic computer system requirements to use Canvas, the platform that hosts ASU’s PELH courses. It’s always recommended to use the most up-to-date versions of operating systems and have a reliable internet connection. Canvas will still run with the minimum specifications, but you may experience slower loading times. Canvas and its hosting infrastructure are designed for maximum compatibility and minimal requirements. 

Screen Size:
Canvas is best viewed at a minimum resolution of 800x600. If you want to view Canvas on a device with a smaller screen, we recommend using the Canvas mobile app. 

Operating Systems:
Windows 7 and newer (users on Windows 10 need to download the Windows 10 Anniversary Update to submit Canvas assignments) Mac OS X 10.6 and newer Linux - Chromium OS 

Mobile Operating System Native App Support:
iOS 7 and newer (versions vary by device) Android 4.2 and newer 

Computer Speed and Processor:
Use a computer 5 years old or newer when possible 1GB of RAM 2GHz processor

Ensure your device has no firewall restrictions. Clear your cache and cookies, then try logging in at educatorhub.asu.edu on a supported browser, a list of which can be found here. How do I clear my browser cache on a PC? How do I clear my browser cache on a MAC? If you are still experiencing issues logging in, please email PELHsupport@asu.edu with a screenshot and a brief description of the login error you are experiencing.

Please check your spam and junk folder first. If you cannot locate the email, please try signing up again using the same email. If you are still encountering issues, please email PELHsupport@asu.edu.

The professional learning courses on the PELH are not eligible for federal financial aid. Other forms of financial aid, such as employer sponsoring, grant funding, or discount codes may be available. Check with your employer to see if any may apply.

Enrollments in self-paced or micro-credential courses will have access to it for one year. Those enrolled in facilitated courses will have unlimited access to the course content once the course ends. However, participants will need to complete the content (tasks, quizzes, assignments, etc.) within the course start and end dates.

Arizona State University Professional Educator Learning Hub Refund Policy:

ASU Professional Educator Learning Hub is dedicated to providing an exceptional course and learning experience. By submitting this form, our team will provide a review process that is sensitive to a learner’s life circumstance and individual needs. If we find any indication that we failed to deliver a course experience as promised, we will provide a full refund. In all cases, the Professional Educator Learning Hub team is committed to a fair and timely resolution. Learners who receive a refund will be removed from their respective course(s) and will no longer have access to course content.

Risk free refund options:

Self-paced courses:

• Requests received within 14 days of purchase will receive a full refund, must be no more than 50% complete
• After 14 days, you can receive a credit to apply to another course as long as you are no more than 50% complete
• After 60 days, no refunds or credit

Facilitated/scheduled courses:

• Requests received within 7 days of the course start date will receive a full refund, must be no more than 50% complete
• After 7 days, you can receive a credit to apply to another course as long as you are no more than 50% complete
• After 14 days, no refunds or credit